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The Company We Keep

October 20, 2017 rpollum Leave a comment

A common “icebreaker” we frequently hear in presentations and networking goes something like this; “When my friends find out what…

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Posted in: Uncategorized

Why Carriers Should Reconsider Caller ID Masking

October 11, 2017 rpollum Leave a comment

Just back from the Washington DC PACE Summit and CPC (Communication Protection Coalition) meeting. Big time props to PACE and…

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Posted in: Uncategorized

A Message From PACE West Chapter President – Ray Pollum

rpollum Leave a comment

This article originally appeared in the PACE Pulse on August 29, 2017 The recently implemented attempt to protect consumers by…

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Posted in: Uncategorized

Can Call Centers use the Truth in Caller ID Act to prevent “harm”?

rpollum Leave a comment

You operate a call center or collection agency. Your customers question why your Caller ID says “Potential Fraud” or “Scam…

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Posted in: Uncategorized

Truth in Caller ID?

August 4, 2017 rpollum Leave a comment

You operate a call center or collection agency. Your customers question why your Caller ID says “Potential Fraud” or “Scam…

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Posted in: Uncategorized

The Art and Science of List Penetration

May 21, 2017 rpollum Leave a comment

As a native of Southern California, I’ve had the unique opportunity over the years to teach many out of town…

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Posted in: Caller ID, Telecommunications

TCPA Compliant Carrier?

rpollum Leave a comment

An interesting question came up with a client today; “Should the manual dialing platform used for TCPA cell phone compliance…

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Posted in: Telecommunications

The Caller ID Connundrum

rpollum Leave a comment

While channel surfing the other night, I ran across a commercial for Ring.com, a video doorbell/smart phone app claiming “It’s like Caller…

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Posted in: Caller ID

The CFPB and Caller ID

rpollum Leave a comment

(This article first appeared on August 17, 2016) Contained within last months Consumer Financial Protection Bureau’s (CFPB) release of Proposed…

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Posted in: Caller ID, Telecommunications

Apples, Oranges and Dingleberries. Making Sense of a Telecom Proposal

May 19, 2017 rpollum Leave a comment

  One quick shameless plug, but it’s necessary for the content of the post.  Triwest Communications provides a complimentary review…

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Posted in: Caller ID, Telecommunications

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